/**
 * Custom Components
 * Project-specific UI components and patterns
 */

/* ========================================
   UTILITIES
   ======================================== */

.font-mono {
  font-family: var(--brand-font-mono);
}

.text-brand-danger {
  color: var(--brand-danger);
}

.text-brand-warning {
  color: var(--brand-warning);
}

.text-brand-success {
  color: var(--brand-success);
}

.text-brand-black {
  color: var(--brand-black);
}

.text-brand-muted {
  color: var(--brand-grey-text);
}

.table-link-row {
  cursor: pointer;
}

.badge-ec {
  font-size: 9px;
  padding: 2px 5px;
  letter-spacing: 0.03em;
}

.section-divider {
  margin: var(--brand-space-8) 0 var(--brand-space-4) 0;
}

.table-compact > :not(caption) > * > * {
  padding-top: 0.4rem;
  padding-bottom: 0.4rem;
}

.kpi-tab-pane {
  display: none;
}

.kpi-tab-pane.active {
  display: block;
}

/* ========================================
   FILTER BAR
   ======================================== */

.filter-bar .btn,
.filter-bar .form-control {
  height: 32px;
  font-size: var(--brand-text-sm);
}

.filter-bar .input-icon {
  max-width: 200px;
}

/* ========================================
   TIME RANGE TABS
   ======================================== */

.time-tabs {
  display: inline-flex;
  background-color: var(--brand-grey-light);
  border-radius: var(--brand-radius-md);
  padding: 2px;
}

.time-tabs .time-tab {
  padding: var(--brand-space-1) 0.625rem;
  font-size: var(--brand-text-sm);
  font-weight: 500;
  color: var(--brand-grey-text);
  background: transparent;
  border: none;
  border-radius: var(--brand-radius-sm);
  cursor: pointer;
  transition: all var(--brand-transition-fast);
}

.time-tabs .time-tab:hover {
  color: var(--brand-black);
}

.time-tabs .time-tab.active {
  background-color: var(--brand-white);
  color: var(--brand-black);
  box-shadow: var(--brand-shadow-sm);
}

/* ========================================
   QUALITY BAR (Agent list)
   ======================================== */

.quality-bar {
  width: 120px;
  height: 8px;
  background-color: var(--brand-grey-light);
  border-radius: var(--brand-radius-md);
  overflow: hidden;
}

.quality-bar-fill {
  height: 100%;
  border-radius: var(--brand-radius-md);
  transition: width var(--brand-transition-slow);
}

.quality-bar-fill.danger {
  background-color: var(--brand-danger);
}

.quality-bar-fill.warning {
  background-color: var(--brand-warning);
}

.quality-bar-fill.success {
  background-color: var(--brand-success);
}

/* ========================================
   STATUS ICONS (Agent list)
   ======================================== */

.status-icon {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 20px;
  height: 20px;
  border-radius: var(--brand-radius-md);
  font-size: 14px;
}

.status-icon.danger {
  background-color: rgba(214, 57, 57, 0.1);
  color: var(--brand-danger);
}

.status-icon.warning {
  background-color: rgba(247, 103, 7, 0.1);
  color: var(--brand-warning);
}

.status-icon.top {
  background-color: rgba(47, 179, 68, 0.15);
  color: var(--brand-success);
}

/* ========================================
   PERFORMANCE BADGES
   ======================================== */

.badge-at-risk {
  background-color: rgba(214, 57, 57, 0.1);
  color: var(--brand-danger);
}

.badge-warning {
  background-color: rgba(247, 103, 7, 0.1);
  color: var(--brand-warning);
}

.badge-good {
  background-color: rgba(47, 179, 68, 0.1);
  color: var(--brand-success);
}

.badge-excellent {
  background-color: rgba(47, 179, 68, 0.2);
  color: var(--brand-success);
}

/* ========================================
   RISK PERCENTAGE
   ======================================== */

.risk-percent {
  color: var(--brand-grey-text);
}

/* ========================================
   DATE RANGE PICKER TRIGGER
   ======================================== */

.date-picker-btn,
input.date-picker-btn {
  display: inline-flex;
  align-items: center;
  gap: 0.375rem;
  padding: 0.3125rem 0.75rem;
  background: var(--brand-white);
  border: 1px solid var(--brand-grey-light);
  border-radius: var(--brand-radius-lg);
  color: var(--brand-grey-text);
  font-family: var(--brand-font-sans);
  font-size: var(--brand-text-sm);
  font-weight: 500;
  cursor: pointer;
  transition: border-color var(--brand-transition-fast), color var(--brand-transition-fast), box-shadow var(--brand-transition-fast);
  white-space: nowrap;
  user-select: none;
  line-height: 1.4;
  outline: none;
  width: auto;
}

input.date-picker-btn {
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='14' height='14' viewBox='0 0 24 24' fill='none' stroke='%235E7182' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Crect x='3' y='4' width='18' height='18' rx='2' ry='2'/%3E%3Cline x1='16' y1='2' x2='16' y2='6'/%3E%3Cline x1='8' y1='2' x2='8' y2='6'/%3E%3Cline x1='3' y1='10' x2='21' y2='10'/%3E%3C/svg%3E");
  background-repeat: no-repeat;
  background-position: 0.625rem center;
  padding-left: 2rem;
  min-width: 200px;
}

.date-picker-btn:hover,
input.date-picker-btn:hover {
  border-color: var(--brand-accent);
  color: var(--brand-accent);
}

.date-picker-btn.is-active,
input.date-picker-btn.is-active {
  border-color: var(--brand-accent);
  background-color: rgba(0, 148, 217, 0.05);
  color: var(--brand-black);
}

input.date-picker-btn.is-active {
  background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='14' height='14' viewBox='0 0 24 24' fill='none' stroke='%230094d9' stroke-width='2' stroke-linecap='round' stroke-linejoin='round'%3E%3Crect x='3' y='4' width='18' height='18' rx='2' ry='2'/%3E%3Cline x1='16' y1='2' x2='16' y2='6'/%3E%3Cline x1='8' y1='2' x2='8' y2='6'/%3E%3Cline x1='3' y1='10' x2='21' y2='10'/%3E%3C/svg%3E");
}

.date-picker-btn .date-picker-icon {
  color: var(--brand-grey-text);
  font-size: 0.875rem;
  flex-shrink: 0;
  transition: color var(--brand-transition-fast);
}

.date-picker-btn.is-active .date-picker-icon,
.date-picker-btn:hover .date-picker-icon {
  color: var(--brand-accent);
}

.date-picker-clear {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 1.25rem;
  height: 1.25rem;
  border-radius: 50%;
  background: var(--brand-grey-light);
  color: var(--brand-grey-text);
  font-size: 0.625rem;
  text-decoration: none;
  flex-shrink: 0;
  transition: background var(--brand-transition-fast), color var(--brand-transition-fast);
  line-height: 1;
}

.date-picker-clear:hover {
  background: rgba(214, 57, 57, 0.15);
  color: var(--brand-danger);
}

/* flatpickr calendar overrides */
.flatpickr-calendar {
  border-radius: var(--brand-radius-xl) !important;
  box-shadow: var(--brand-shadow-md) !important;
  border: 1px solid var(--brand-grey-light) !important;
  font-family: var(--brand-font-sans) !important;
}

.flatpickr-months .flatpickr-month {
  color: var(--brand-black) !important;
  fill: var(--brand-black) !important;
}

.flatpickr-current-month .flatpickr-monthDropdown-months,
.flatpickr-current-month input.cur-year {
  font-family: var(--brand-font-sans) !important;
  font-size: var(--brand-text-base) !important;
  font-weight: 600 !important;
  color: var(--brand-black) !important;
}

.flatpickr-weekday {
  color: var(--brand-grey-text) !important;
  font-size: var(--brand-text-xs) !important;
  font-weight: 600 !important;
}

.flatpickr-day {
  font-family: var(--brand-font-sans) !important;
  font-size: var(--brand-text-sm) !important;
  border-radius: var(--brand-radius-md) !important;
  color: var(--brand-black) !important;
}

.flatpickr-day:hover:not(.flatpickr-disabled) {
  background: var(--brand-grey-light) !important;
  border-color: transparent !important;
}

.flatpickr-day.selected,
.flatpickr-day.startRange,
.flatpickr-day.endRange,
.flatpickr-day.selected:hover,
.flatpickr-day.startRange:hover,
.flatpickr-day.endRange:hover {
  background: var(--brand-accent) !important;
  border-color: var(--brand-accent) !important;
  color: #fff !important;
}

.flatpickr-day.inRange {
  background: rgba(0, 148, 217, 0.1) !important;
  border-color: transparent !important;
  box-shadow: none !important;
  color: var(--brand-accent) !important;
}

.flatpickr-day.today:not(.selected) {
  border-color: var(--brand-accent) !important;
  color: var(--brand-accent) !important;
  font-weight: 600 !important;
  background: transparent !important;
}

.flatpickr-day.flatpickr-disabled,
.flatpickr-day.flatpickr-disabled:hover,
.flatpickr-day.nextMonthDay,
.flatpickr-day.prevMonthDay {
  color: var(--brand-grey-text) !important;
  opacity: 0.35 !important;
  filter: saturate(0) !important;
  cursor: default !important;
}

.flatpickr-prev-month,
.flatpickr-next-month {
  color: var(--brand-grey-text) !important;
  fill: var(--brand-grey-text) !important;
}

.flatpickr-prev-month:hover,
.flatpickr-next-month:hover {
  color: var(--brand-accent) !important;
  fill: var(--brand-accent) !important;
}

/* ========================================
   SORTABLE COLUMNS
   ======================================== */

.sortable {
  cursor: pointer;
  user-select: none;
}

.sortable:hover {
  color: var(--brand-accent);
}

.sortable .sort-icon {
  opacity: 0.3;
  margin-left: var(--brand-space-1);
}

.sortable.active .sort-icon {
  opacity: 1;
  color: var(--brand-accent);
}

/* ========================================
   STAT CARDS (Dashboard)
   ======================================== */

.stat-card {
  display: flex;
  flex-direction: column;
  justify-content: center;
  height: 100%;
  padding: var(--brand-space-3);
}

.stat-label {
  font-size: var(--brand-text-xs);
  font-weight: 600;
  color: var(--brand-grey-text);
  text-transform: uppercase;
  letter-spacing: 0.05em;
  margin-bottom: var(--brand-space-1);
}

.stat-sublabel {
  font-size: var(--brand-text-xs);
  color: var(--brand-grey-text);
  text-transform: uppercase;
  letter-spacing: 0.03em;
}

.stat-value {
  font-size: var(--brand-text-3xl);
  font-weight: 700;
  line-height: 1;
  color: var(--brand-black);
}

.stat-unit {
  font-size: var(--brand-text-md);
  font-weight: 600;
  color: var(--brand-grey-text);
}

.stat-context {
  font-size: var(--brand-text-sm);
  color: var(--brand-grey-text);
  margin-top: var(--brand-space-2);
}

.stat-link {
  font-size: var(--brand-text-sm);
  color: var(--brand-accent);
  text-decoration: none;
  margin-top: var(--brand-space-2);
  display: inline-flex;
  align-items: center;
  gap: var(--brand-space-1);
}

.stat-link:hover {
  text-decoration: underline;
}

/* ========================================
   RISK STAT (Dashboard)
   ======================================== */

.risk-stat {
  display: flex;
  align-items: center;
  gap: var(--brand-space-2);
}

.risk-value {
  font-size: 1.75rem;
  font-weight: 700;
  color: var(--brand-danger);
}

/* ========================================
   SECTION HEADER (Dashboard cards)
   ======================================== */

.section-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: var(--brand-space-6) var(--brand-space-6) var(--brand-space-3) var(--brand-space-6);
}

.section-title,
h3.section-title {
  font-size: var(--brand-text-md) !important;
  font-weight: 400 !important;
  color: var(--brand-grey-text) !important;
  margin: 0;
  line-height: 1.5;
}

/* Card body variant for charts - minimal padding */
.card-body-chart {
  padding: var(--brand-space-6) var(--brand-space-6) var(--brand-space-4) !important;
}

.section-link {
  font-size: var(--brand-text-base);
  color: var(--brand-accent);
  text-decoration: none;
}

.section-link:hover {
  text-decoration: underline;
}

/* ========================================
   CALL ITEMS (Dashboard list)
   ======================================== */

.call-item {
  padding: var(--brand-space-3) 0;
  border-bottom: 1px solid var(--brand-grey-light);
}

.call-item:last-child {
  border-bottom: none;
}

.call-score {
  width: 40px;
  height: 40px;
  border-radius: var(--brand-radius-xl);
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: 600;
  font-size: var(--brand-text-base);
}

.call-score.danger {
  background-color: rgba(214, 57, 57, 0.1);
  color: var(--brand-danger);
}

.call-score.warning {
  background-color: rgba(247, 103, 7, 0.1);
  color: var(--brand-warning);
}

/* ========================================
   VARIATION BADGES
   ======================================== */

.variation {
  display: inline-flex;
  align-items: center;
  font-size: var(--brand-text-base);
  font-weight: 500;
  padding: var(--brand-space-1) var(--brand-space-2);
  border-radius: var(--brand-radius-md);
}

.variation.positive {
  background-color: rgba(47, 179, 68, 0.1);
  color: var(--brand-success);
}

.variation.negative {
  background-color: rgba(214, 57, 57, 0.1);
  color: var(--brand-danger);
}

.variation.neutral {
  background-color: rgba(90, 107, 136, 0.1);
  color: var(--brand-grey-text);
}

/* ========================================
   DATA CARD (Reusable metric card)
   ======================================== */

.data-card {
  background-color: var(--brand-white);
  border: 1px solid var(--brand-grey-light);
  border-radius: var(--brand-radius-xl);
  padding: var(--brand-space-6);
  display: flex;
  flex-direction: column;
  gap: var(--brand-space-6);
  width: 100%;
  height: 100%;
}

.data-card-title {
  font-size: var(--brand-text-base);
  font-weight: 500;
  line-height: 1.5;
  color: var(--brand-grey-text);
  margin: 0;
}

/* Protect data-card-title font-size when used on an h3 tag */
h3.data-card-title {
  font-size: var(--brand-text-base) !important;
  font-weight: 500 !important;
}

.data-card-content {
  display: flex;
  flex-direction: column;
  margin-top: auto;
}

.data-card-value {
  margin: 0;
  line-height: 1;
  display: flex;
  align-items: baseline;
  gap: 0.15em;
}

.data-card-number {
  font-family: var(--brand-font-mono);
  font-size: var(--brand-text-3xl);
  font-weight: 400;
  line-height: 1.3;
  color: var(--brand-blue-text);
}

.data-card-unit {
  font-family: var(--brand-font-mono);
  font-size: var(--brand-text-md);
  font-weight: 400;
  line-height: 1.5;
  color: var(--brand-grey-text);
}

.data-card-context {
  font-size: var(--brand-text-base);
  font-weight: 400;
  line-height: 1.5;
  color: var(--brand-grey-text);
  margin: 0;
  margin-top: var(--brand-space-1);
}

.data-card-bar {
  margin-top: var(--brand-space-2);
  margin-bottom: var(--brand-space-1);
}

.data-card-bar .quality-bar {
  width: 100%;
}

/* Data Card Small Variant */
.data-card-sm {
  gap: var(--brand-space-2);
}

.data-card-sm .data-card-title {
  color: var(--brand-blue-text);
}

.data-card-sm .data-card-number {
  font-size: var(--brand-text-2xl);
  line-height: 1.5;
}

/* ========================================
   AGENT META (Agent detail header)
   ======================================== */

.agent-meta {
  display: flex;
  flex-direction: column;
  gap: var(--brand-space-1);
}

.agent-meta-item {
  font-size: var(--brand-text-base);
  color: var(--brand-grey-text);
}

.agent-meta-item strong {
  color: var(--brand-black);
  font-weight: 500;
}

/* ========================================
   KPI GRID (Agent detail breakdown)
   ======================================== */

.kpi-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: var(--brand-space-6) var(--brand-space-8);
}

.kpi-grid .kpi-item {
  padding: 0;
}

.kpi-grid .kpi-header {
  display: flex;
  align-items: flex-end;
  justify-content: space-between;
}

.kpi-grid .kpi-label {
  font-size: var(--brand-text-base);
  font-weight: 500;
  color: var(--brand-blue-text);
  margin: 0;
}

.kpi-grid .kpi-score {
  font-family: var(--brand-font-mono);
  font-size: var(--brand-text-lg);
  font-weight: 400;
  color: var(--brand-blue-text);
  margin: 0;
}

.kpi-grid .quality-bar {
  width: 100%;
  margin-top: var(--brand-space-2);
}

.kpi-grid .kpi-average {
  font-size: var(--brand-text-sm);
  color: var(--brand-grey-text);
  margin: var(--brand-space-1) 0 0 0;
}

@media (max-width: 767.98px) {
  .kpi-grid {
    grid-template-columns: 1fr;
    gap: var(--brand-space-4);
  }
}

/* ========================================
   COLLAPSIBLE SECTIONS
   ======================================== */

.collapsible-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: var(--brand-space-4) var(--brand-space-6);
  cursor: pointer;
  border-bottom: 1px solid var(--brand-grey-light);
  transition: background-color var(--brand-transition-fast);
}

.collapsible-header:hover {
  background-color: var(--brand-grey-light);
}

.collapsible-header h3 {
  font-size: var(--brand-text-lg) !important;
  font-weight: 500;
  color: var(--brand-black);
  margin: 0;
}

.collapsible-header .collapse-icon {
  transition: transform var(--brand-transition-fast);
  transform: rotate(180deg);
}

.collapsible-header.collapsed .collapse-icon {
  transform: rotate(0deg);
}

.collapsible-body {
  padding: var(--brand-space-6);
}

/* ========================================
   CALL INDEX (Calls table)
   ======================================== */

.call-index {
  display: flex;
  align-items: center;
  gap: var(--brand-space-2);
}

.call-index .quality-bar {
  width: 60px;
  flex-shrink: 0;
}

.call-index .font-mono {
  min-width: 3.2em;
  text-align: right;
}

.quality-bar-inline {
  width: 80px;
  flex-shrink: 0;
}

.audit-block-header .quality-bar {
  background-color: var(--brand-white);
}

/* ========================================
   AUDIT BLOCKS (Call detail — Puntos auditados)
   ======================================== */

.audit-block {
  border-bottom: 1px solid var(--brand-grey-light);
}

.audit-block:last-child {
  border-bottom: none;
}

.audit-block-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: var(--brand-space-2) var(--brand-space-6);
  background-color: var(--brand-grey-light);
}

.audit-block-name {
  font-size: var(--brand-text-sm);
  font-weight: 600;
  color: var(--brand-black);
  text-transform: uppercase;
  letter-spacing: 0.06em;
}

.audit-block-score {
  font-family: var(--brand-font-mono);
  font-size: var(--brand-text-base);
  color: var(--brand-blue-text);
  min-width: 5rem;
  text-align: right;
  flex-shrink: 0;
}

.audit-criterion {
  padding: var(--brand-space-3) var(--brand-space-6);
  border-bottom: 1px solid var(--brand-grey-light);
}

.audit-criterion:last-child {
  border-bottom: none;
}

.audit-criterion-main {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: var(--brand-space-4);
}

.audit-criterion-name {
  font-size: var(--brand-text-base);
  color: var(--brand-blue-text);
  flex: 1;
}

.audit-criterion-pts {
  font-family: var(--brand-font-mono);
  font-size: var(--brand-text-base);
  color: var(--brand-grey-text);
  min-width: 5rem;
  text-align: right;
  flex-shrink: 0;
}

.audit-reasoning {
  margin-top: var(--brand-space-3);
  padding: var(--brand-space-3) var(--brand-space-4);
  border-radius: var(--brand-radius-md);
  border-left: 3px solid var(--brand-accent);
}

.audit-reasoning p {
  font-size: var(--brand-text-base);
  color: var(--brand-grey-text);
  line-height: var(--brand-leading-normal);
  margin: 0;
}

/* ========================================
   DISPUTE ACTION BAR (Call detail)
   ======================================== */

.dispute-bar {
  border-radius: var(--brand-radius-md);
  margin-bottom: var(--brand-space-4);
  overflow: hidden;
  border: 1px solid var(--brand-grey-light);
}

/* State 1 — default */
.dispute-bar-default {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: var(--brand-space-3) var(--brand-space-4);
  background: var(--brand-white);
  gap: var(--brand-space-4);
}

.dispute-bar-default .dispute-status-text {
  font-size: var(--brand-text-base);
  color: var(--brand-grey-text);
}

/* State 2 — form */
.dispute-bar-form {
  padding: var(--brand-space-4);
  background: var(--brand-white);
  display: flex;
  flex-direction: column;
  gap: var(--brand-space-3);
}

.dispute-bar-form .dispute-form-title {
  font-size: var(--brand-text-base);
  font-weight: 600;
  color: var(--brand-black);
  margin: 0;
}

.dispute-bar-form .form-label {
  font-size: var(--brand-text-base);
  font-weight: 400;
  color: var(--brand-blue-text);
}

.dispute-bar-form .dispute-form-actions {
  display: flex;
  justify-content: flex-end;
  gap: var(--brand-space-2);
}

/* State 3 — disputed */
.dispute-bar-disputed {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: var(--brand-space-4);
  padding: var(--brand-space-3) var(--brand-space-4);
  background: var(--brand-white);
}

.dispute-disputed-label {
  font-size: var(--brand-text-base);
  font-weight: 600;
  color: var(--brand-warning);
  display: block;
  margin-bottom: var(--brand-space-1);
}

.dispute-disputed-comment {
  font-size: var(--brand-text-base);
  color: var(--brand-blue-text);
  margin: 0 0 var(--brand-space-1) 0;
}

.dispute-disputed-meta {
  font-size: var(--brand-text-sm);
  color: var(--brand-grey-text);
  font-family: var(--brand-font-mono);
}

/* ICM card — excluded state */
.icm-excluded .data-card-number {
  opacity: 0.35;
}

.icm-excluded .quality-bar-fill {
  opacity: 0.25;
}

.icm-excluded-label {
  font-size: var(--brand-text-sm);
  color: var(--brand-warning);
  font-weight: 500;
  margin-top: var(--brand-space-2);
  display: flex;
  align-items: center;
  gap: 4px;
}

.badge-disputed {
  background-color: rgba(247, 103, 7, 0.1);
  color: var(--brand-warning);
  font-size: var(--brand-text-sm);
}

/* ========================================
   AUDIO PLAYER (Call detail — Transcripción)
   ======================================== */

.audio-player {
  display: flex;
  align-items: center;
  gap: var(--brand-space-3);
  margin: var(--brand-space-4) var(--brand-space-4) 0;
  padding: var(--brand-space-3) var(--brand-space-4);
  background: var(--brand-grey-light);
  border-radius: var(--brand-radius-md);
  position: sticky;
  top: var(--brand-space-3);
  z-index: 100;
  transition: box-shadow 0.15s ease;
}

.audio-player--stuck {
  box-shadow: none;
}

.audio-player-btn {
  background: none;
  border: none;
  padding: 0;
  cursor: pointer;
  color: var(--brand-blue-text);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: var(--brand-text-md);
  flex-shrink: 0;
  line-height: 1;
}

.audio-player-btn:hover {
  color: var(--brand-accent);
}

.audio-player-time {
  font-size: var(--brand-text-sm);
  color: var(--brand-grey-text);
  flex-shrink: 0;
  white-space: nowrap;
}

.audio-player-waveform {
  flex: 1;
  min-width: 0;
  cursor: pointer;
  /* Vertically center WaveSurfer's canvas inside the player bar */
  display: flex;
  align-items: center;
}

/* WaveSurfer mounts a <div> wrapper — make it fill the container */
.audio-player-waveform > div {
  width: 100%;
}

/* ========================================
   TRANSCRIPT (Call detail)
   ======================================== */

.transcript-turn {
  display: flex;
  gap: var(--brand-space-6);
  align-items: flex-start;
  border-radius: var(--brand-radius-sm);
  padding: var(--brand-space-2) var(--brand-space-3);
  margin: 0 calc(-1 * var(--brand-space-3));
  transition: background 0.2s ease;
}

.transcript-turn--active {
  background: rgba(0, 148, 217, 0.20);
}

.transcript-turn--active .transcript-time {
  color: var(--brand-accent);
  font-weight: 600;
}

.transcript-time {
  font-family: var(--brand-font-mono);
  font-size: var(--brand-text-sm);
  color: var(--brand-grey-text);
  line-height: var(--brand-leading-normal);
  flex-shrink: 0;
  min-width: 2.5rem;
}

.transcript-body {
  display: flex;
  flex-direction: column;
  gap: var(--brand-space-2);
}

.transcript-speaker {
  font-family: var(--brand-font-sans);
  font-size: var(--brand-text-sm);
  color: var(--brand-grey-text);
  line-height: var(--brand-leading-normal);
  text-transform: uppercase;
}

.transcript-text {
  font-family: var(--brand-font-sans);
  font-size: var(--brand-text-base);
  color: var(--brand-blue-text);
  line-height: var(--brand-leading-normal);
  margin: 0;
}

.summary-list {
  font-family: var(--brand-font-sans);
  font-size: var(--brand-text-base);
  color: var(--brand-blue-text);
  line-height: var(--brand-leading-normal);
  padding-left: var(--brand-space-5);
  margin: 0;
}

.summary-list li+li {
  margin-top: var(--brand-space-2);
}

/* ========================================
   ASITUR — CALL DETAIL ADDITIONS
   ======================================== */

/* Score index pill (IC / IP) inside data-card header */
.score-index-pill {
  font-family: var(--brand-font-mono);
  font-size: var(--brand-text-xs);
  font-weight: 600;
  padding: 2px 7px;
  border-radius: var(--brand-radius-md);
  letter-spacing: 0.03em;
}

.score-index-pill.ic {
  background: rgba(247, 103, 7, 0.12);
  color: var(--brand-warning);
}

.score-index-pill.ip {
  background: rgba(214, 57, 57, 0.12);
  color: var(--brand-danger);
}

/* Score level label (under progress bar) */
.data-card-level {
  font-size: var(--brand-text-sm);
  font-weight: 500;
  margin-top: var(--brand-space-1);
  display: flex;
  align-items: center;
  gap: 4px;
}

.data-card-level.warning {
  color: var(--brand-warning);
}

.data-card-level.danger {
  color: var(--brand-danger);
}

.data-card-level.success {
  color: var(--brand-success);
}

/* Audit block score color variants */
.audit-block-score.warning {
  color: var(--brand-warning) !important;
}

.audit-block-score.danger {
  color: var(--brand-danger) !important;
}

.audit-block-score.success {
  color: var(--brand-success) !important;
}

/* PRD07 silence inline metric */
.audit-inline-metric {
  font-family: var(--brand-font-mono);
  font-size: var(--brand-text-sm);
  color: var(--brand-danger);
  background: rgba(214, 57, 57, 0.08);
  padding: 2px 7px;
  border-radius: var(--brand-radius-md);
  white-space: nowrap;
}

/* Datagrid sub-label (CNT05 under category, CNT10 under recall) */
.datagrid-sub {
  font-size: var(--brand-text-sm);
  color: var(--brand-grey-text);
  margin-top: 2px;
}

/* CNT status dot + text */
.cnt-status {
  display: inline-flex;
  align-items: center;
  gap: var(--brand-space-2);
}

.cnt-status-dot {
  width: 7px;
  height: 7px;
  border-radius: 50%;
  flex-shrink: 0;
}

.cnt-status-dot.good {
  background: var(--brand-success);
}

.cnt-status-dot.risk {
  background: var(--brand-danger);
}

/* Summary highlight chips */
.summary-highlights {
  display: flex;
  flex-wrap: wrap;
  gap: var(--brand-space-2);
  margin-bottom: var(--brand-space-4);
}

.highlight-chip {
  font-size: var(--brand-text-sm);
  font-weight: 500;
  padding: var(--brand-space-1) var(--brand-space-3);
  border-radius: var(--brand-radius-xl);
}

.highlight-chip-neutral {
  background: var(--brand-grey-light);
  color: var(--brand-grey-text);
}

.highlight-chip-risk {
  background: rgba(214, 57, 57, 0.08);
  color: var(--brand-danger);
}

/* Summary extra footer (question count + keywords) */
.summary-extra {
  display: flex;
  align-items: flex-start;
  gap: var(--brand-space-8);
  padding-top: var(--brand-space-4);
  border-top: 1px solid var(--brand-grey-light);
}

.summary-extra-label {
  font-size: var(--brand-text-xs);
  font-weight: 600;
  color: var(--brand-grey-text);
  text-transform: uppercase;
  letter-spacing: 0.05em;
  margin-bottom: var(--brand-space-2);
}

.summary-extra-value {
  font-family: var(--brand-font-mono);
  font-size: var(--brand-text-xl);
  color: var(--brand-blue-text);
}

/* Keyword chips (CNT01) */
.keyword-chips {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}

.keyword-chip {
  font-size: var(--brand-text-sm);
  font-weight: 500;
  padding: 2px 9px;
  background: rgba(0, 148, 217, 0.08);
  color: var(--brand-accent);
  border-radius: var(--brand-radius-md);
}

/* ========================================
   PROTOTYPE HELPERS
   Utility classes replacing inline styles
   ======================================== */

.sidebar-brand-text {
  font-size: 1.0625rem;
  font-weight: 700;
  letter-spacing: -0.01em;
  color: var(--brand-blue-text);
}

.card-body-divided {
  border-bottom: 1px solid var(--brand-grey-light);
}

.datagrid-cols-2 {
  grid-template-columns: repeat(2, 1fr);
}

.datagrid-item-span-2 {
  grid-column: span 2;
}

.datagrid .datagrid-item-span-2 {
  grid-column: span 2;
}

.datagrid-cols-3 {
  grid-template-columns: repeat(3, 1fr);
}

.datagrid-cols-4 {
  grid-template-columns: repeat(4, 1fr);
}

.external-id-label {
  font-size: var(--brand-text-sm);
}

.audit-reasoning-toggle-row {
  border-bottom: 1px solid var(--brand-grey-light);
}

.summary-body-text {
  font-size: var(--brand-text-base);
  color: var(--brand-blue-text);
  line-height: 1.65;
}

.status-icon-sm {
  font-size: 0.8rem;
}

.min-w-0 {
  min-width: 0;
}

.sidebar-signout-link {
  font-size: var(--brand-text-sm);
}

.dropdown-menu-scroll-sm {
  max-height: 300px;
  overflow-y: auto;
}

.dropdown-menu-scroll-md {
  max-height: 400px;
  overflow-y: auto;
}

.filter-search-input {
  width: 200px;
}

.quality-bar-full {
  width: 100%;
}

.chart-height-sm {
  height: 120px;
}

.chart-height-md {
  height: 240px;
}

.chart-donut-sm {
  width: 80px;
  height: 80px;
}

.chart-caption {
  font-size: var(--brand-text-sm);
}

.table-col-agent {
  width: 200px;
}

.table-col-category {
  width: 160px;
  max-width: 160px;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.table-col-count {
  width: 90px;
}

.table-col-risk {
  width: 110px;
}

.table-col-id {
  width: 160px;
}

.table-col-date {
  width: 118px;
}

.table-col-duration {
  width: 90px;
}

.table-col-score {
  width: 148px;
}

.table-col-score-wide {
  width: 180px;
}

.table-col-compact {
  width: 8rem;
}

.table-col-penalty {
  width: 12rem;
}

/* ========================================
   AUTH PAGES
   ======================================== */

.auth-page {
  align-items: center;
  background:
    radial-gradient(circle at 20% 15%, rgba(0, 148, 217, 0.18), transparent 22rem),
    linear-gradient(135deg, var(--brand-white) 0, var(--brand-background) 100%);
  color: var(--brand-grey-text);
  display: flex;
  font-family: var(--brand-font-sans);
  justify-content: center;
  margin: 0;
  min-height: 100vh;
}

.signin-card {
  background: var(--brand-white);
  border: 1px solid rgba(0, 148, 217, 0.14);
  border-radius: var(--brand-radius-xl);
  box-shadow: var(--brand-shadow-lg);
  max-width: 420px;
  padding: 2.5rem;
  width: 100%;
}

.signin-brand {
  color: var(--brand-accent);
  font-size: var(--brand-text-2xl);
  font-weight: 700;
  margin-bottom: 0.25rem;
  text-align: center;
}

.signin-logo {
  background: var(--brand-accent);
  display: block;
  height: 54px;
  margin: 0 auto;
  mask: var(--signin-logo-url) center / contain no-repeat;
  -webkit-mask: var(--signin-logo-url) center / contain no-repeat;
  width: 126px;
}

.google-mark-blue {
  fill: #4285f4;
}

.google-mark-green {
  fill: #34a853;
}

.google-mark-yellow {
  fill: #fbbc05;
}

.google-mark-red {
  fill: #ea4335;
}

.signin-subtitle {
  color: var(--brand-grey-text);
  font-size: var(--brand-text-base);
  margin-bottom: 2rem;
  text-align: center;
}

.signin-error {
  background: #fef2f2;
  border: 1px solid #fecaca;
  border-radius: var(--brand-radius-md);
  color: var(--brand-danger);
  font-size: var(--brand-text-sm);
  margin-bottom: 1.5rem;
  padding: 0.75rem 1rem;
  text-align: center;
}

.form-group {
  margin-bottom: 1rem;
}

.form-group label {
  color: var(--brand-blue-text);
  display: block;
  font-size: var(--brand-text-sm);
  font-weight: 500;
  margin-bottom: 0.375rem;
}

.form-group input {
  border: 1px solid var(--brand-grey);
  border-radius: var(--brand-radius-md);
  box-sizing: border-box;
  color: var(--brand-blue-text);
  font-family: var(--brand-font-sans);
  font-size: var(--brand-text-base);
  padding: 0.5rem 0.75rem;
  transition: border-color var(--brand-transition-fast);
  width: 100%;
}

.form-group input:focus {
  border-color: var(--brand-accent);
  box-shadow: 0 0 0 3px rgba(0, 148, 217, 0.16);
  outline: none;
}

.auth-page .btn-primary {
  background: var(--brand-accent);
  border: none;
  border-radius: var(--brand-radius-md);
  box-shadow: var(--brand-shadow-btn);
  color: var(--brand-white);
  cursor: pointer;
  display: block;
  font-family: var(--brand-font-sans);
  font-size: var(--brand-text-base);
  font-weight: 600;
  padding: 0.625rem 1rem;
  transition: background var(--brand-transition-fast);
  width: 100%;
}

.auth-page .btn-primary:hover {
  background: var(--brand-accent-hover);
}

.auth-page .btn-primary:disabled,
.btn-google:disabled,
.btn-azure:disabled {
  cursor: not-allowed;
  opacity: 0.6;
}

#auth-status {
  color: var(--brand-grey-text);
  font-size: var(--brand-text-sm);
  margin-top: 1rem;
  min-height: 1.25rem;
  text-align: center;
}

.signin-error {
  background: #fff3f0;
  border: 1px solid #f3c8bd;
  border-radius: var(--brand-radius-md);
  color: #8b2e1f;
  font-size: var(--brand-text-sm);
  line-height: 1.45;
  margin: 0.75rem 0 1rem;
  padding: 0.625rem 0.75rem;
  text-align: left;
}

.btn-google {
  align-items: center;
  background: var(--brand-white);
  border: 1px solid var(--brand-grey);
  border-radius: var(--brand-radius-md);
  color: var(--brand-blue-text);
  cursor: pointer;
  display: flex;
  font-family: var(--brand-font-sans);
  font-size: var(--brand-text-base);
  font-weight: 500;
  gap: 0.5rem;
  justify-content: center;
  padding: 0.625rem 1rem;
  transition: background var(--brand-transition-fast), border-color var(--brand-transition-fast);
  width: 100%;
}

.btn-google:hover {
  background: #f8f9fa;
  border-color: #bcc0c4;
}

.btn-google svg {
  flex-shrink: 0;
  height: 18px;
  width: 18px;
}

.btn-azure {
  align-items: center;
  background: var(--brand-white);
  border: 1px solid var(--brand-grey);
  border-radius: var(--brand-radius-md);
  color: #0b3868;
  cursor: pointer;
  display: flex;
  font-family: var(--brand-font-sans);
  font-size: var(--brand-text-base);
  font-weight: 500;
  gap: 0.5rem;
  justify-content: center;
  margin-top: 0.625rem;
  padding: 0.625rem 1rem;
  transition: background var(--brand-transition-fast), border-color var(--brand-transition-fast);
  width: 100%;
}

.btn-azure:hover {
  background: #f8f9fa;
  border-color: #bcc0c4;
}

.btn-azure svg {
  flex-shrink: 0;
  height: 18px;
  width: 18px;
}

.signin-divider {
  align-items: center;
  color: var(--brand-grey-text);
  display: flex;
  font-size: var(--brand-text-sm);
  gap: 0.75rem;
  margin: 1.5rem 0;
}

.signin-divider::before,
.signin-divider::after {
  background: var(--brand-grey);
  content: "";
  flex: 1;
  height: 1px;
}

/* ========================================
   PROMPT EDITOR
   ======================================== */

.prompt-textarea {
  min-height: 24rem;
  max-height: 60vh;
  overflow-y: auto;
  resize: vertical;
}

.prompt-editor-wrapper {
  position: relative;
}

.prompt-editor-wrapper .prompt-textarea {
  display: none;
}

.prompt-editor-input {
  min-height: 24rem;
  max-height: 60vh;
  overflow-y: auto;
  resize: vertical;
  background: var(--brand-white);
  border: 1px solid var(--brand-grey-light);
  border-radius: var(--brand-radius-xl);
  color: var(--brand-blue-text);
  outline: none;
  padding: 1rem;
  white-space: pre-wrap;
  word-wrap: break-word;
}

.prompt-editor-input:focus {
  border-color: var(--brand-accent);
  box-shadow: 0 0 0 0.25rem rgba(0, 148, 217, 0.25);
}

.prompt-editor-line {
  margin: 0;
  min-height: 1.5em;
}

.prompt-editor-h1,
.prompt-editor-h2,
.prompt-editor-h3 {
  color: var(--brand-accent);
  font-weight: 600 !important;
  line-height: 1.25;
  margin: 0 0 0.75rem;
}

.prompt-editor-h1 { font-size: var(--brand-text-2xl) !important; }
.prompt-editor-h2 { font-size: var(--brand-text-xl) !important; }
.prompt-editor-h3 { font-size: var(--brand-text-lg) !important; }

.prompt-editor-p {
  margin: 0 0 0.75rem;
  white-space: pre-wrap;
}

.prompt-editor-inline-code {
  background: rgba(0, 148, 217, 0.08);
  border-radius: var(--brand-radius-md);
  color: var(--brand-accent);
  font-family: var(--brand-font-mono);
  font-size: 0.9em;
  font-weight: 600;
  padding: 0.15rem 0.35rem;
}

.brand-theme .prompt-diff {
  background: var(--brand-white);
  border: 1px solid var(--brand-grey-light);
  border-radius: var(--brand-radius-md);
  font-family: var(--brand-font-mono);
  font-size: 0.75rem;
  overflow: hidden;
}

.prompt-diff-line {
  display: grid;
  grid-template-columns: 2.5rem 2.5rem 1.25rem 1fr;
  line-height: 1.5rem;
  min-height: 1.5rem;
  white-space: pre-wrap;
  word-break: break-word;
}

.prompt-diff-line span {
  padding: 0 0.5rem;
}

.prompt-diff-line-number,
.prompt-diff-marker {
  border-right: 1px solid var(--brand-grey-light);
  color: var(--brand-grey-text);
  text-align: right;
  user-select: none;
}

.prompt-diff-marker {
  text-align: center;
}

.brand-theme .prompt-diff-add,
.brand-theme .prompt-diff-add span {
  background: rgba(47, 179, 68, 0.14);
}

.brand-theme .prompt-diff-add .prompt-diff-marker {
  color: var(--brand-success);
}

.brand-theme .prompt-diff-delete,
.brand-theme .prompt-diff-delete span {
  background: rgba(214, 57, 57, 0.12);
}

.brand-theme .prompt-diff-delete .prompt-diff-marker {
  color: var(--brand-danger);
}

.brand-theme .prompt-diff-context,
.brand-theme .prompt-diff-context span {
  background: var(--brand-white);
}

.brand-theme .prompt-diff-hunk,
.brand-theme .prompt-diff-hunk span {
  background: rgba(0, 148, 217, 0.08);
  color: var(--brand-accent);
  font-weight: 600;
}

.prompt-discard-modal {
  align-items: center;
  background: rgba(0, 0, 0, 0.35);
  display: flex;
  inset: 0;
  justify-content: center;
  padding: 1rem;
  position: fixed;
  z-index: 1050;
}

.prompt-discard-modal.d-none {
  display: none;
}

.prompt-discard-modal-card {
  background: var(--tblr-bg-surface);
  border-radius: var(--tblr-border-radius-lg);
  box-shadow: var(--tblr-box-shadow-lg);
  max-width: 32rem;
  overflow: hidden;
  width: 100%;
}

.prompt-discard-modal-card .modal-header,
.prompt-discard-modal-card .modal-body,
.prompt-discard-modal-card .modal-footer {
  padding: 1.25rem 1.5rem;
}

.prompt-discard-modal-card .modal-footer {
  flex-wrap: wrap;
  gap: 0.5rem;
}

.prompt-edit-presence-summary {
  border-left: 0.25rem solid var(--brand-danger);
  max-width: 42%;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.brand-theme .prompt-editor-body {
  background: var(--brand-background);
}

.brand-theme .prompt-edit-presence {
  background: color-mix(in srgb, var(--brand-danger) 14%, var(--brand-white) 86%);
  border-left: 0.25rem solid var(--brand-danger);
  border-radius: var(--brand-radius-md);
  color: var(--brand-danger);
  font-size: var(--brand-text-sm);
  font-weight: 600;
}

.brand-theme .prompt-editor--others-editing .prompt-textarea {
  background: color-mix(in srgb, var(--brand-danger) 6%, var(--brand-white) 94%);
  border-color: color-mix(in srgb, var(--brand-danger) 35%, var(--brand-grey-light) 65%);
}

/* ========================================
   SITE SETTINGS
   ======================================== */

.site-settings-preview-logo {
  max-height: 48px;
  max-width: 96px;
}

.golden-model-select {
  min-width: 16rem;
}

.table-col-xxs {
  width: 6rem;
}

.table-col-xs {
  width: 7rem;
}

.table-col-sm {
  width: 8rem;
}

.table-col-md {
  width: 9rem;
}

.table-col-lg {
  width: 12rem;
}

.table-col-xl {
  width: 18rem;
}

.empty-icon-lg {
  font-size: 3rem;
}

/* ========================================
   TESTING PAGES
   ======================================== */

  .testing-tabs .nav-item {
    display: flex;
  }

  .testing-tabs .nav-link {
    align-items: center;
    display: flex;
    min-height: 3.5rem;
    padding: 1rem 1.5rem;
  }

  .outcome-run-toggle {
    cursor: pointer;
  }

  .outcome-results-report {
    background: #fafaf9;
  }

  .outcome-kpis {
    display: grid;
    gap: .75rem;
    grid-template-columns: repeat(auto-fit, minmax(8.5rem, 1fr));
  }

  .outcome-kpi {
    background: var(--tblr-bg-surface);
    border: 1px solid var(--tblr-border-color);
    border-radius: .5rem;
    padding: 1rem;
    text-align: center;
  }

  .outcome-kpi-value {
    font-size: 1.5rem;
    font-weight: 700;
    line-height: 1.2;
  }

  .outcome-kpi-label {
    color: var(--tblr-secondary);
    font-size: .7rem;
    font-weight: 600;
    letter-spacing: .05em;
    margin-top: .2rem;
    text-transform: uppercase;
  }

  .outcome-report-title {
    border-bottom: 2px solid var(--tblr-border-color);
    font-size: 1rem;
    font-weight: 600;
    margin: 1.5rem 0 .75rem;
    padding-bottom: .4rem;
  }

  .outcome-report-title:first-child {
    margin-top: 0;
  }

  .outcome-report-card {
    background: var(--tblr-bg-surface);
    border: 1px solid var(--tblr-border-color);
    border-radius: .5rem;
    overflow: hidden;
  }

  .outcome-report-table {
    margin-bottom: 0;
    min-width: 58rem;
    table-layout: fixed;
  }

  .outcome-report-table th {
    background: #1e293b;
    color: #fff;
    font-size: .68rem;
    font-weight: 600;
    letter-spacing: .03em;
    text-transform: uppercase;
  }

  .outcome-report-table td,
  .outcome-report-table th {
    vertical-align: middle;
  }

  .outcome-progress {
    min-width: 10rem;
  }

  .outcome-failure-summary {
    max-width: 28rem;
  }

  .outcome-heatmap-table {
    min-width: 72rem;
  }

  /* Sticky primera columna (KPI): el card no puede usar overflow:hidden. */
  .outcome-report-card--heatmap {
    overflow: visible;
  }

  .outcome-heatmap-table th:first-child,
  .outcome-heatmap-table td:first-child {
    box-shadow: 2px 0 6px -2px rgba(15, 23, 42, 0.12);
    left: 0;
    min-width: 7rem;
    position: sticky;
    z-index: 1;
  }

  .outcome-heatmap-table th:first-child {
    z-index: 2;
  }

  .outcome-heatmap-table td:first-child {
    background: var(--tblr-bg-surface);
  }

  .outcome-heatmap-table th:not(:first-child) {
    font-size: .62rem;
    max-width: 6rem;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
  }

  .outcome-heatmap-cell {
    font-size: .72rem;
    font-weight: 600;
    text-align: center;
  }

  .outcome-failed-call summary {
    cursor: pointer;
  }

  .outcome-run-pending {
    filter: saturate(.2);
    opacity: .6;
  }

  .outcome-run-pending .spinner-border {
    filter: none;
    opacity: 1;
  }

  .validation-run-separator td {
    background: rgba(var(--tblr-primary-rgb), .12);
    border-top: 2px solid var(--tblr-primary);
    color: var(--tblr-primary);
    font-size: .72rem;
    font-weight: 700;
    letter-spacing: .05em;
    padding-top: .75rem;
    text-transform: uppercase;
  }

  .validation-run-separator code {
    font-size: .78rem;
    letter-spacing: 0;
    text-transform: none;
  }

  .call-run-separator {
    align-items: center;
    background: rgba(var(--tblr-primary-rgb), .12);
    border-bottom: 1px solid rgba(var(--tblr-primary-rgb), .25);
    border-top: 2px solid var(--tblr-primary);
    color: var(--tblr-primary);
    display: flex;
    font-size: .72rem;
    font-weight: 700;
    gap: .4rem;
    letter-spacing: .05em;
    padding: .65rem 1rem;
    text-transform: uppercase;
  }

  .call-run-separator code {
    font-size: .78rem;
    letter-spacing: 0;
    text-transform: none;
  }

  .call-open-button {
    background: transparent;
    border: 0;
    color: inherit;
    padding: 0;
    text-align: left;
  }

  .call-open-button:hover .call-open-title,
  .call-open-button:focus .call-open-title {
    color: var(--tblr-primary);
    text-decoration: underline;
  }

  .golden-test-id-cell {
    gap: .3rem;
  }

  .golden-row-index {
    color: var(--tblr-secondary);
    flex: 0 0 auto;
    font-size: .8125rem;
    font-variant-numeric: tabular-nums;
    line-height: 1.35;
    min-width: 1rem;
    text-align: left;
    width: 1rem;
  }

  .call-modal-hero {
    background: linear-gradient(135deg, rgba(var(--tblr-primary-rgb), .12), rgba(32, 107, 196, .03));
    border: 1px solid rgba(var(--tblr-primary-rgb), .14);
    border-radius: .75rem;
    padding: 1rem;
  }

  .call-test-id {
    overflow-wrap: anywhere;
  }

  .call-detail-grid,
  .call-score-grid {
    display: grid;
    gap: .75rem;
    grid-template-columns: repeat(auto-fit, minmax(10rem, 1fr));
  }

  .call-detail-item,
  .call-score-card,
  .call-kpi-card {
    background: var(--tblr-bg-surface);
    border: 1px solid var(--tblr-border-color);
    border-radius: .6rem;
    padding: .85rem;
  }

  .call-detail-label,
  .call-score-label,
  .call-kpi-label {
    color: var(--tblr-secondary);
    font-size: .68rem;
    font-weight: 700;
    letter-spacing: .04em;
    text-transform: uppercase;
  }

  .call-score-value {
    font-size: 1.25rem;
    font-weight: 700;
    line-height: 1.2;
  }

  .call-kpis-grid {
    display: grid;
    gap: .35rem;
    grid-template-columns: repeat(auto-fit, minmax(6.25rem, 1fr));
  }

  .call-kpi-group {
    background: #f8fafc;
    border: 1px solid var(--tblr-border-color);
    border-radius: .65rem;
    margin-bottom: .65rem;
    padding: .55rem;
  }

  .call-kpi-group:last-child {
    margin-bottom: 1rem;
  }

  .call-kpi-group-header {
    align-items: center;
    display: flex;
    justify-content: space-between;
    margin-bottom: .45rem;
  }

  .call-kpi-group-title {
    font-size: .72rem;
    font-weight: 800;
    letter-spacing: .08em;
    text-transform: uppercase;
  }

  .call-kpi-failures {
    display: grid;
    gap: .35rem;
  }

  .call-kpi-failure {
    background: #fff;
    border: 1px solid rgba(15, 23, 42, .08);
    border-radius: .45rem;
    padding: .45rem .55rem;
  }

  .call-kpi-values {
    font-size: .85rem;
  }

  .call-kpi-arrow {
    color: var(--tblr-secondary);
  }

  .call-kpi-reasoning {
    font-size: .78rem;
    line-height: 1.35;
    margin-top: .15rem;
  }

  .call-transcription {
    background: #f8fafc;
    border: 1px solid var(--tblr-border-color);
    border-radius: .75rem;
    display: flex;
    flex-direction: column;
    gap: .18rem;
    max-height: 34rem;
    min-height: 24rem;
    overflow: auto;
    padding: .65rem;
    white-space: normal;
  }

  .call-transcription-row {
    align-items: center;
    display: flex;
    gap: .5rem;
    margin: .2rem 0;
    width: 100%;
    border-radius: var(--brand-radius-sm, 4px);
    padding: .1rem .25rem;
    transition: background 0.2s ease;
  }

  .call-transcription-row--active {
    background: var(--brand-accent-ring, rgba(0,148,217,0.12));
  }

  .call-transcription-row--active .call-transcription-line {
    background: rgba(0, 148, 217, 0.16);
    border-color: rgba(0, 148, 217, 0.35);
  }

  .call-transcription-row--active .call-transcription-time {
    color: var(--brand-accent, #0094d9);
    font-weight: 700;
  }

  .call-transcription-time-rail {
    color: var(--tblr-secondary);
    flex: 0 0 3.5rem;
    font-size: .68rem;
    font-variant-numeric: tabular-nums;
    font-weight: 600;
    line-height: 1;
    text-align: right;
  }

  .call-transcription-time-rail-end {
    text-align: left;
  }

  .call-transcription-line {
    border: 1px solid var(--tblr-border-color);
    border-radius: 1rem;
    box-shadow: 0 1px 2px rgba(15, 23, 42, .06);
    line-height: 1.3;
    max-width: min(82%, 46rem);
    padding: .35rem .55rem;
  }

  .call-transcription-line-agent {
    align-self: flex-start;
    background: #fff;
    border-bottom-left-radius: .25rem;
  }

  .call-transcription-line-customer {
    align-self: flex-start;
    background: rgba(47, 179, 68, .12);
    border-bottom-left-radius: .25rem;
    border-color: rgba(47, 179, 68, .24);
  }

  .call-transcription-line-neutral {
    align-self: flex-start;
    background: #fff;
    max-width: 92%;
  }

  .call-transcription-line-silence {
    align-self: stretch;
    background: rgba(214, 57, 57, .12);
    border-color: rgba(214, 57, 57, .35);
    border-radius: .6rem;
    color: var(--tblr-red);
    font-weight: 700;
    letter-spacing: .05em;
    max-width: none;
    text-align: center;
    text-transform: uppercase;
  }

  .call-transcription-speaker {
    color: var(--tblr-secondary);
    display: block;
    font-size: .68rem;
    font-weight: 700;
    letter-spacing: .04em;
    margin-bottom: .06rem;
    text-transform: uppercase;
  }

  .call-transcription-time {
    display: inline-block;
  }

  .call-result-item {
    border: 1px solid var(--tblr-border-color);
    border-radius: .6rem;
    margin-bottom: .5rem;
  }

  .outcome-run-calls-disclosure {
    border: 1px solid var(--tblr-border-color);
    border-radius: .6rem;
    margin-bottom: .5rem;
    overflow: hidden;
  }

  .outcome-run-calls-disclosure:last-child {
    margin-bottom: 0;
  }

  .outcome-run-calls-summary {
    cursor: pointer;
    list-style: none;
    margin: 0;
    user-select: none;
  }

  .outcome-run-calls-summary::-webkit-details-marker {
    display: none;
  }

  .outcome-run-calls-chevron {
    flex-shrink: 0;
    margin-left: .35rem;
    transition: transform .2s ease;
  }

  .outcome-run-calls-disclosure[open] .outcome-run-calls-chevron {
    transform: rotate(180deg);
  }

  .outcome-run-calls-disclosure .call-result-item {
    border: 0;
    border-radius: 0;
    margin-bottom: 0;
  }

  .outcome-run-calls-disclosure .call-result-item:not(:last-child) {
    border-bottom: 1px solid var(--tblr-border-color);
  }

  .call-kpi-disclosure {
    border: 1px solid var(--tblr-border-color);
    border-radius: .6rem;
    margin-bottom: .65rem;
    overflow: hidden;
  }

  .call-kpi-disclosure-summary {
    align-items: center;
    background: var(--tblr-bg-surface);
    cursor: pointer;
    display: flex;
    flex-wrap: wrap;
    gap: .5rem;
    list-style: none;
    margin: 0;
    padding: .55rem .75rem;
    user-select: none;
  }

  .call-kpi-disclosure-summary::-webkit-details-marker {
    display: none;
  }

  .call-kpi-disclosure-chevron {
    flex-shrink: 0;
    margin-left: auto;
    transition: transform .2s ease;
  }

  .call-kpi-disclosure[open] .call-kpi-disclosure-chevron {
    transform: rotate(180deg);
  }

  .call-kpi-disclosure-body {
    border-top: 1px solid var(--tblr-border-color);
    padding: .55rem .65rem;
  }

  .call-kpi-match {
    background: #fff;
    border: 1px solid rgba(34, 197, 94, .22);
    border-radius: .45rem;
    padding: .45rem .55rem;
  }

  /* ── KPI metric card grid (outcome results section 3) ───────────────── */

  .outcome-kpi-metric-grid {
    display: grid;
    gap: .65rem;
    grid-template-columns: repeat(auto-fill, minmax(9rem, 1fr));
  }

  .outcome-kpi-metric-card {
    background: var(--tblr-bg-surface);
    border: 1px solid var(--tblr-border-color);
    border-radius: .6rem;
    display: flex;
    flex-direction: column;
    gap: .35rem;
    padding: .75rem .85rem;
    transition: box-shadow .15s ease, border-color .15s ease;
  }

  .outcome-kpi-metric-card:hover {
    border-color: var(--tblr-primary);
    box-shadow: 0 2px 8px rgba(0,0,0,.08);
  }

  .outcome-kpi-metric-header {
    align-items: center;
    display: flex;
    gap: .4rem;
    justify-content: space-between;
  }

  .outcome-kpi-metric-code {
    font-size: .8rem;
    font-weight: 800;
    letter-spacing: .04em;
    text-transform: uppercase;
  }

  .outcome-kpi-metric-rate {
    font-size: 1.55rem;
    font-weight: 700;
    line-height: 1;
  }

  .outcome-kpi-metric-rate.text-success { color: var(--tblr-success) !important; }
  .outcome-kpi-metric-rate.text-warning { color: var(--tblr-warning) !important; }
  .outcome-kpi-metric-rate.text-danger  { color: var(--tblr-danger)  !important; }

  .outcome-kpi-metric-bar-track {
    background: var(--tblr-border-color);
    border-radius: 99px;
    height: 5px;
    overflow: hidden;
  }

  .outcome-kpi-metric-bar-fill {
    border-radius: 99px;
    height: 100%;
    transition: width .4s ease;
  }

  .outcome-kpi-metric-bar-fill--success { background: var(--tblr-success); }
  .outcome-kpi-metric-bar-fill--warning { background: var(--tblr-warning); }
  .outcome-kpi-metric-bar-fill--danger  { background: var(--tblr-danger);  }

  .outcome-kpi-metric-meta {
    color: var(--tblr-secondary);
    display: flex;
    font-size: .68rem;
    gap: .4rem;
    justify-content: space-between;
    margin-top: .1rem;
  }

  /* ── Reasoning toggle inside KPI failure / match items ──────────────── */

  .call-kpi-reasoning-toggle {
    align-items: center;
    background: none;
    border: none;
    color: var(--tblr-secondary);
    cursor: pointer;
    display: inline-flex;
    font-size: .72rem;
    gap: .25rem;
    margin-top: .2rem;
    padding: 0;
    text-decoration: underline dotted;
  }

  .call-kpi-reasoning-toggle:hover {
    color: var(--tblr-body-color);
  }

  .call-kpi-reasoning-collapsible {
    display: none;
    font-size: .78rem;
    line-height: 1.4;
    margin-top: .25rem;
  }

  .call-kpi-reasoning-collapsible.is-open {
    display: block;
  }

  .call-kpi-reasoning-toggle-icon {
    font-size: .65rem;
    transition: transform .2s ease;
  }

  .call-kpi-reasoning-toggle.is-open .call-kpi-reasoning-toggle-icon {
    transform: rotate(180deg);
  }
}

/* ========================================
   DASHBOARD — NATURALEZA DE LLAMADAS
   ======================================== */

.nature-donut {
  width: 100%;
}

.nature-legend-item {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  font-size: var(--brand-text-base);
  color: var(--tblr-secondary-color, #5A6B88);
  font-weight: 500;
}

.nature-legend-dot {
  display: inline-block;
  width: 12px;
  height: 12px;
  border-radius: 3px;
  flex-shrink: 0;
}

/* Dot color variants */
.nature-legend-dot--resolved     { background: #2fb344; }
.nature-legend-dot--not-resolved { background: #d1fae5; border: 1px solid #a7f3d0; }
.nature-legend-dot--recall       { background: #d63939; }
.nature-legend-dot--not-recall   { background: #fde8e8; border: 1px solid #fca5a5; }

/* ========================================